- What is ‘Internet Banking - Perdania Direct’?
Internet Banking – Perdania Direct is a facilitation that given to Bank Resona Perdania customer’s to do banking transactions using Internet. Customer can submit the application form and do transaction anywhere anytime. 24 hours a day 7 days a week in the available service time that being determined by the Bank.
- How to register Internet Banking – Perdania Direct?
Registration can be done by coming directly to Bank Resona Perdania and fill in the Internet Banking registration form that provided in the counter.
The application form must be signed by the bank account owner or other authorized people who receive official written authority from customer to open the bank account.
- What Internet security type being used by Internet Banking – Perdania Direct?
Internet securities used are:
· International Internet Standard Security SSL 3.0 (Secure Socket Layer 3.0 128 bit Encryption) with 128 bit encryption method that random the transactions data.
· Internet Protocol Security Virtual Private Network (IPSec VPN) by registering customer IP Number on every Customer Internet line in VPN Client application, so any unregistered IP number cannot enter the Internet Banking-Perdania Direct.
· Connection User ID and Connection Password Perdania Direct must be input every time customer wants to connect to Internet Banking-Perdania Direct.
· Application User ID and Application Password of Perdania Direct must be input every time customer wants to login to Internet Banking Perdania Direct application.
· User verification using Connection User ID and Connection Password of Perdania Direct when login to Internet Banking Perdania Direct.
· User verification using Connection User ID and Connection Password of Perdania Direct when login to Internet Banking Perdania Direct.
· Security access door with “Firewall” to prevent misuse from unauthorized person.
· Auto Logoff (Session Time Out): if customer not active in 10 minutes, system will automatically log out customer access to prevent misuse from unauthorized person.
· All activities from customer will be recorded on Internet Banking – Perdania Direct activity log.
- What are minimum requirements (Hardware, software and Internet connection) needed to access Internet Banking – Perdania Direct?
· Hardware minimum requirement:
§ PC Pentium 1.7 Ghz or higher.
§ Modem 56 kbps or higher.
· Software Minimum Requirement:
§ Operating system Windows 2000 or higher.
§ Microsoft Internet Explorer 5.01 Browser or
Netscape Navigator 5.5 higher.
· Internet Connection:
§ Internet account at one of Internet Service Provider (ISP)
such as: Biznet, CBN, Indosatnet, Radnet, etc.
§ Instant Access: (Telkomnet Instant or other ISP).
- What should I do to access Internet Banking-Perdania Direct?
o Just make sure that you already have the minimum requirements for hardware, software and Internet connection that explained in question 4.
o Just make sure that you already have two registration numbers (Connection User ID and Application User ID), two Registration Passwords (Connection Password and Application Password) and Token PIN Perdania Direct that given when you registries.
o If you browse the Internet Banking - Perdania Direct for the first time, automatically security application will be installed in your computer. Follow the instructions on the monitor.
o Change the Passwords periodically given by the Bank and always keep the secrecy.
- How to make the User ID and Passwords?
User ID (connection and application) and Password (connection and application) are made when customer or other authorized people who receive official written authority from customer fill Internet Banking-Perdania Direct application form in Bank Resona Perdania. The secrecy from customer’s User ID and Passwords will be safe in Bank Resona Perdania, staff because It’s using special paper, so no one knows about it including Bank’s staff. User IDs must consist 10 (ten) characters and Passwords are consists at least of 8 (eight) characters, such as: perd1234.
User ID (connection and application) and Password (connection and application) are codes that have fully secrecy characteristic and competence in customer hand. User ID has permanent characteristic and unchangeable; whereas Password is change able anytime depends on the customer need.
- How to access Into Internet Banking-Perdania Direct?
There are two ways to access Internet Banking-Perdania Direct that are:
o Internet Banking access using User Maker, Verifier and Approver:
§ Make sure that User Maker, Verifier, and Approver which using IP-Sec VPN connection has install IP-Sec VPN Client.
§ Before login into VPN Client application, make sure that your computer has been connected to Internet line.
§ Input your User name and Password into VPN Client application and then login into http://www.perdania.co.id
§ Click “Login” button for User level Maker, Verifier & Approver.
§ Input your User ID and Password application and then click “Login” button.
o Internet Banking access especially for User Approver:
§ Login into Internet Banking - Perdania Direct website in http://www.perdania.co.id, then click on “Login” button, only for User level Approver.
§ Input your User ID and Password connection, and then click on “Login” button.
§ Input your User ID and Password application, and then click on “Login” button.
- What should I do if I forget User IDs and Passwords?
o You can contact our customer support service at (021) – 5701958. At any Bank working hours
o Fill Internet Banking UserID/ Password/ Token PIN Request/ Reset/ Delete form.
o You can contact also our contact person of Perdania Direct through Email in customer_support@perdania.co.id.
o Or you can visit the nearest Bank Resona Perdania office.
- What kind transactions can be served in the Internet Banking Resona Perdania?
o Internal Account Transfer (Between Account in the Bank Resona Perdania)
o Transfer to third party.Tax Payment.
o Opening Time deposit.
o Request Cheque and or Giro Bilyet Book.
- What kind of information can be obtained by customer through Internet Banking-Perdania Direct?
o Balance inquiry Information
You can monitor balance of your all registered accounts.
o Bank Statement Inquiry
You can monitor details of transaction inquiry for the latest 3 months of your Bank account.
o Information of exchange rate and interest rate
You can see the information about foreign money exchange rate (for TT, TC, Cash and Tax) and interest rate level that valid in Bank Resona Perdania.
o Contact person of Perdania Direct (E-mail)
You can communicate with customer support hotline of ww.perdania.co.id to ask about Internet Banking-Perdania Direct products.
o Market News of Bank Resona Perdania.
You can see market trend in Bank Resona Perdania.
- Is there any charge to register into Internet Banking Perdania Direct Account?
Free – You were not got any charge at all to be able to used Internet Banking-Perdania Direct facility.
- What are requisites to register Internet Banking Perdania Direct?
o Have account at Bank Resona Perdania.
o Fill Internet Banking - Perdania Direct form.
o Have User ID (connection and application), Password (connection and application) and Token PIN Perdania Direct.
o Agree with the all terms and conditions of Internet Banking Perdania Direct.
- What should I do to guarantee security in doing transaction?
Customer must do such things:
o Keep User ID, Password (Connection and Application) and Token Pin:
User ID and Password is a secret information, so it must being keep the secrecy all the time and never been told to anyone including family, husband/wife, and to employer.
Customer will asked to change their default password that must been changed when the first time they login into Internet Banking-Perdania Direct. In the password arrangement and choosing technique is explain below:
§ User ID and Password choosing, using and controlling technique is being arrange and control in such kind so the security level is enough to prevent stealing and misused. Customer is not allowed to borrow User ID, Password and Token PIN to any person with any reason.
§ Customer must change their password periodically and must been done by user himself/herself. Password life time is 90 days since it is being used.
§ Systems will automatically active the Automatic Sign Off (automatic logoff if there is no activity in some time) and Invalid Logon Attempt (User ID and Password will be disable automatically if user input wrong password 3 (three) times).
§ Customer must keep their Password Mailer (connection Password, application password and Token PIN)
o Every request of reset password and/or Token Pin from customer must use “Reset Password/Token Pin Internet Banking Request Form” that being address to:
Customer Service
PT Bank Resona Perdania
Jl. Jend. Sudirman Kav. 40-41 1st Floor
Jakarta 10210 – Indonesia.
Phone: 021-5701958
o Keep the safety of Customer computer itself:
§ Customer computer that being used for Internet Banking is computer that has been install software security (antivirus software) to prevent instruction from virus, worm, intrusion, spam, etc.
§ In every customer PC has Windows User Logon (User ID & Password) to login into computer.
§ It will be better if Customer to activated Windows Firewall in every computer that being used to do activities in Internet Banking-Perdania Direct.
§ Customer must activated Internet Security Software to be able to access safely.
§ Filtering and deleting Emails that is no need and unsecured to minimize the risk of virus, worm, etc that can distract data in customer computer.
§ The principle of carefulness must being done in downloading file and/or information from Internet to prevent risk of virus and other software distraction.
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