- Completion of renovation work on data center infrastructure, comprising updgrade in connectivity and layout design for better efficiency and stability.
- Backup center improvement through routine upgrading of hadware and software capacity, disaster recovery plan, training, and system testing.
- Development of a Customer Relationship Management application to better understand customers’ needs.
- Enhancement of Internet banking application to ensure adequate security system, and technology update in line with current and future requirements, and improvement in customer satisfaction.
- Implementation of virtualization technology to reduce operating expenses at Systems & Operational Division.