Kindly contact us at (021) 570 1445 for information related to the followings:
The above phone number is a save direct line, we cannot directing you to this line if the incoming call is come from (021) 570 1958.
Procedure of Customers Complaint Service and Completion:
Customer complain in writing shall be completed no later than 20 (twenty) weekdays after the date of receipt of the complaint.
If the submitted Settlement Complaint by Bank does not satisfy the customer
In the complaint settlement regarding with the financial loss are not satisfy the customer, effort to resolve the complaint can be continued by Bank Indonesia Banking Mediation especially for payment system which facilitated by Bank Indonesia and/or Alternative Dispute Resolution Institute (LAPS) contained in LAPS list which stipulated by Financial Service Authority (OJK).